You may return a product within 14 days of receiving the order if you are not satisfied.The cost of returning a product is at the customer&apos;s expense, so you will need to obtain a return label from the carrier of your choice at the following address: JAPANNEXT EUROPE15 Place Canteloup33800 BordeauxFRANCE0970708090 All you need to do is inform our customer service department by <a href="https://japannext-eu.gorgias.help/fr-FR/contact">e-mail</a>, providing them with your tracking number for the return.Once we have received the product, we will proceed directly to refunding the order. Products must be returned in their original packaging and in perfect condition.Products that have been used or damaged will not be refunded.

Returns / Cancellations

For a return, once we have received the product, we will proceed with the refund within 14 days following its reception.&#xA0;You will receive a confirmation e-mail once the refund has been processed.

Refund terms

The refund will be made using the same method of payment used to place your order.

Refunds methods

japannextshop

Cancellation, terms and conditions of reimbursement...

📦 RETURNS & REFUNDS

Equipment supplied with my screen

Find my monitor reference

Connecting external speakers to my monitor

Mounting my JAPANNEXT monitor on other manufacturers' stands

Connect multiple monitors in series

Devices that can be connected to my JAPANNEXT monitor

Power the USB port (-A) on the monitor side

File formats supported by the Dynamic Display function

Using my monitor with a closed Windows laptop

Compliance: RoHS directive

🖥️ PRODUCT INFORMATION

Delivery service

Shipping costs

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Delivery schedules

Incorrect delivery

Damage and loss during delivery

🚚 ORDERS & DELIVERY

Dead Pixel Policy

Technical support

Professional repairer: request the documentation

My monitor is not turning on

My screen has no display

Display turns white at irregular intervals

Screen display is white, red, blue and green

Brightness does not adjust

No sound coming from the monitor

Unusual display noise

USB Type-C connection: "No signal".

USB drive not recognized

PS5 console connected, screen on display side appears white

PS5 console connected, 120 Hz refresh rate not displayed

Enabling or disabling FreeSync

🔧 MAINTENANCE & REPAIR

Product warranty

How to use a promotional code

💎 BENEFITS

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Deleting personal data

📩 MY CUSTOMER ACCOUNT