We ship our products with free EXPRESS delivery.We provide a tracking number for each order shipped.Customers can track their order online using the tracking number, and change the delivery date and location via the Chronopost number. P.O. Boxes are not eligible for expedited or priority shipping.

Delivery service

Express delivery is free of charge for all our products.Customers are responsible for all customs duties and taxes associated with the delivery of their order to their destination country.

Shipping costs

For orders placed on our site, the authorized methods of payment are :<ul><li>Credit card</li><li>Paypal</li><li>Bancontact</li><li>Klarna (pay in 3 installments free of charge)</li><li>SEPA bank transfer</li></ul>

Payment methods

We aim to deliver our products within 3 to 7 working days from the date of order.However, delivery times may vary depending on the destination of the order.All orders placed after 11am CET (Paris time) are processed on the next working day (Monday to Friday).

Delivery schedules

If we ship an incorrect product, you must inform us within 48 hours of receiving the order.We will make every effort to resolve the problem as quickly as possible.We will cover the shipping costs for the return and exchange of incorrectly delivered orders.

Incorrect delivery

<ul><li id="isPasted">If your parcel arrives damaged when you collect it from the carrier, please refuse delivery and inform us within 48 hours. We will do our very best to send you a new product as quickly as possible.</li></ul> <ul><li>If a product is damaged or lost during delivery, you must inform us within 48 hours of receiving the order (or the date by which you should have received it).</li></ul> <ul><li>At that time, please provide us with the order number, the tracking number, and photos of the outer box and the product, if applicable (make sure you keep the box while we process your request and investigate with the carrier).</li></ul> We will do our utmost to resolve the problem as quickly as possible.We will cover the cost of returning and exchanging damaged or faulty items.

Damage and loss during delivery

japannextshop

Delivery, Shipping cost, Payment, Damage and Loss...

🚚 ORDERS & DELIVERY

Equipment supplied with my screen

Find my monitor reference

Connecting external speakers to my monitor

Mounting my JAPANNEXT monitor on other manufacturers' stands

Connect multiple monitors in series

Devices that can be connected to my JAPANNEXT monitor

Power the USB port (-A) on the monitor side

File formats supported by the Dynamic Display function

Using my monitor with a closed Windows laptop

Compliance: RoHS directive

🖥️ PRODUCT INFORMATION

Returns / Cancellations

Refund terms

Refunds methods

📦 RETURNS & REFUNDS

Dead Pixel Policy

Technical support

Professional repairer: request the documentation

My monitor is not turning on

My screen has no display

Display turns white at irregular intervals

Screen display is white, red, blue and green

Brightness does not adjust

No sound coming from the monitor

Unusual display noise

USB Type-C connection: "No signal".

USB drive not recognized

PS5 console connected, screen on display side appears white

PS5 console connected, 120 Hz refresh rate not displayed

Enabling or disabling FreeSync

🔧 MAINTENANCE & REPAIR

Product warranty

How to use a promotional code

💎 BENEFITS

📖 GLOSSARY

My access rights

Deleting personal data

📩 MY CUSTOMER ACCOUNT