As a customer of our site, you have certain access rights that guarantee the security and confidentiality of your information. Here is an overview of these rights:<ul><li>Access to your personal data: You have the right to request access to any personal data we hold about you. This enables you to check what information we hold about you and to ensure that it is accurate.</li><li>Right of rectification: If you discover any inaccuracy in your personal data, you have the right to request that it be rectified. We undertake to update your information as quickly as possible to ensure that it is accurate and up-to-date.</li><li>Right of removal: You have the right to request the deletion of your personal data in certain circumstances, for example if it is no longer required for the purposes for which it was collected or if you withdraw your consent.</li><li>Right to data portability: You have the right to receive a copy of your personal data in a structured and commonly used format, and you have the right to transmit it to another data controller.</li></ul>To exercise any of these rights, or if you have any questions about your personal data, please contact us <a href="https://japannext-eu.gorgias.help/fr-FR/contact">here</a>.

My access rights

Removal of personal data requestThe protection of your personal data is an important concern to us. If you would like us to delete your personal data from our system, we will explain how to proceed below. How to request the erasure of your dataTo request the deletion of your personal data, please contact us <a href="https://japannext-eu.gorgias.help/fr-FR/contact">here</a>. Be sure to include the following information in your request:<ul><li>Your full name.</li><li>The e-mail address used to register or place an order on our site.</li><li>A clear description of the data deletion request.</li></ul>Once we have received your request, we will process it as quickly as possible in accordance with applicable data protection laws. What are the implications of deleting your data?It is important to note that deleting your personal data may affect your experience as a customer. For example, if you request the deletion of your customer account, you will lose access to your order history and other information related to your account. Contact usIf you have any questions or concerns regarding the removal of your personal data, please do not hesitate to contact us. Our team is here to help you and answer any questions you may have. At Japannext, we take data protection very seriously, and are committed to handling your data deletion requests transparently and efficiently.

Deleting personal data

japannextshop

📩 MY CUSTOMER ACCOUNT

Equipment supplied with my screen

Find my monitor reference

Connecting external speakers to my monitor

Mounting my JAPANNEXT monitor on other manufacturers' stands

Connect multiple monitors in series

Devices that can be connected to my JAPANNEXT monitor

Power the USB port (-A) on the monitor side

File formats supported by the Dynamic Display function

Using my monitor with a closed Windows laptop

Compliance: RoHS directive

🖥️ PRODUCT INFORMATION

Delivery service

Shipping costs

Payment methods

Delivery schedules

Incorrect delivery

Damage and loss during delivery

🚚 ORDERS & DELIVERY

Returns / Cancellations

Refund terms

Refunds methods

📦 RETURNS & REFUNDS

Dead Pixel Policy

Technical support

Professional repairer: request the documentation

My monitor is not turning on

My screen has no display

Display turns white at irregular intervals

Screen display is white, red, blue and green

Brightness does not adjust

No sound coming from the monitor

Unusual display noise

USB Type-C connection: "No signal".

USB drive not recognized

PS5 console connected, screen on display side appears white

PS5 console connected, 120 Hz refresh rate not displayed

Enabling or disabling FreeSync

🔧 MAINTENANCE & REPAIR

Product warranty

How to use a promotional code

💎 BENEFITS

📖 GLOSSARY