For our monitors, the warranty period is 2 years from the date of purchase.During the warranty period, should your product fail naturally, we will cover the cost of return and repair free of charge.Any damage to the screen caused by negligence during use (drop, collision, impact, etc.) will be invoiced independently of the warranty period.We will be happy to answer any questions you may have about our warranty period.We hope you will enjoy our products and benefit from them for many years to come. Even without a warranty card, you can still have your monitor repaired.To do so, you&apos;ll need to present &quot;documents that can confirm the website and date of purchase&quot; by way of proof of compliance. Example:- Receipt- Invoice- Screenshot of order history, etc.

Product warranty

If you have a promotional code, you can apply it directly in your basket, before validating your order.The total amount of your order will be updated automatically.

How to use a promotional code

japannextshop

Warranty, Coupon code use, Promotional program..

💎 BENEFITS

Equipment supplied with my screen

Find my monitor reference

Connecting external speakers to my monitor

Mounting my JAPANNEXT monitor on other manufacturers' stands

Connect multiple monitors in series

Devices that can be connected to my JAPANNEXT monitor

Power the USB port (-A) on the monitor side

File formats supported by the Dynamic Display function

Using my monitor with a closed Windows laptop

Compliance: RoHS directive

🖥️ PRODUCT INFORMATION

Delivery service

Shipping costs

Payment methods

Delivery schedules

Incorrect delivery

Damage and loss during delivery

🚚 ORDERS & DELIVERY

Returns / Cancellations

Refund terms

Refunds methods

📦 RETURNS & REFUNDS

Dead Pixel Policy

Technical support

Professional repairer: request the documentation

My monitor is not turning on

My screen has no display

Display turns white at irregular intervals

Screen display is white, red, blue and green

Brightness does not adjust

No sound coming from the monitor

Unusual display noise

USB Type-C connection: "No signal".

USB drive not recognized

PS5 console connected, screen on display side appears white

PS5 console connected, 120 Hz refresh rate not displayed

Enabling or disabling FreeSync

🔧 MAINTENANCE & REPAIR

📖 GLOSSARY

My access rights

Deleting personal data

📩 MY CUSTOMER ACCOUNT